Our mission has always been to help you transform your park into one of the highest-performing, smoothest-running operations on the planet.

Once our rides are installed, we’re with you for the long haul. With extensive experience in all aspects of the business, our knowledgeable customer support specialists provide:

  • Expert advice on operations and maintenance to maximize safety, efficiency, ride performance and durability
  • Guidance on refurbishing and retrofitting rides to increase throughput and revenue
  • Real-time diagnostics on select rides – an industry-first!
  • Collaboration with our network of service partners

Our customers are like our family. A huge part of creating lifelong partnerships is offering great customer care. That’s why we go above and beyond to help every customer, sharing best practices based on our experience running our own water park and installing world-class attractions around the world.

However, you probably won’t need us. Each one of our iconic attractions are engineered to last forever:

  • Ultra-durable fibreglass is the thickest, strongest and safest in the industry.
  • High quality finishes withstand punishing chlorinated water and UV rays.
  • Precisely-fitted components eliminate leaks and minimize damage to boats.

Contact Us

Customer Service
Create a support ticket
Send us an email

Part and Replacement Services
Phone: +1.450.451.3098
Create a support ticket
Send us an email

Section 2 - Contact us


Expert problem solvers

Our knowledgeable specialists provide expert advice on all aspects of the business.


Dedicated to your success

Our business is about creating lifelong partnerships. Great customer care is a big part of that.


Why you probably won't need us

Properly installed and maintained, ProSlide® rides have lasting quality.

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They stand behind their product, whether it’s at install or two years later, they’re always there to help you.

Chip Cleary Senior Consultant, Europa-Park, Germany

The support from ProSlide® is phenomenal. You call, you get an answer.

Eric Anderson Owner, Quassy Amusement Park, USA

I work with ProSlide® because I found out that other companies, they don’t have the same interest in customer service.

Christoph Keissling General Manager, Siam Park, Spain
Contact Us - Your Journey to Transformation