If you consider yourself an energetic individual who strives for customer satisfaction and loyalty paired with hands-on engineering this may be the perfect role for you!

The Ride Services Specialist plays a pivotal role in opening new attractions worldwide by performing SAT, Commissioning and Ride Verification and providing first level technical support throughout a ride’s life cycle.

A Ride Services Specialist is customer centric, has a strong technical background, is an excellent problem solver and can communicate effectively in all contexts!

YOUR CHALLENGE

  • Serve as a ride performance expert developing and maintaining a knowledge base of all ProSlide products
  • Create and execute Ride Verification packages for upcoming installations (packages include documentation, equipment, and support)
  • Travel to client sites to commission new water rides, handing over the rides to the client at the end of commissioning
  • Complete formal reports and presentations for both internal and external use
  • Manage an inventory of tools used in verifying rides (e.g. Go-Pro’s, flow meters, accelerometers)
  • Participate in, and develop internal and client training programs
  • Conduct aftersales site visits
  • Respond, troubleshoot, and help resolve all customer queries relating to performance and/or condition of ProSlide products in a timely and effective manner.
  • Deliver all post sales field work including post commissioning hand-off, technical training, ride service operations, repairs, and technical support.
  • Work with other team members on refurbishment and retrofitting projects
  • Prepare Field Reports and maintain Summary Reports on all Customer Service-related matters.
  • Participate in development of new and improved maintenance, installation, and training methods
  • Maintain relationships with a network of service partners to complement ProSlide in-house capabilities
  • Foster and grow relationships with all key internal and external stakeholders

WHAT YOU BRING TO THE ROLE

  • Bachelor’s or Associate’s Degree in Mechanical Engineering Technology
  • Must be able to travel up to 50% internationally, mainly in Continental US and Central & South America at times
  • Must hold a valid passport
  • 1-3 years of related experience, and experience in the water park/amusement industry is a definite asset
  • Customer focused, experience being customer facing and able to handle a variety of customer interactions
  • Strong troubleshooting skills and problem resolution methodology
  • Hands-on and technically and mechanically inclined
  • Experience using and interpreting industrial mechanical systems (pumps, plumbing, valves, gauges, instrumentation)
  • Energetic individual with strong motivation and sense of ownership
  • Ability to multi-task and stay calm under pressure, managing multiple deadlines
  • Excellent written and verbal communication skills, including documentation, report writing and training others
  • Adaptable and able to shift priorities on the fly

ProSlide is the global leader in water slide manufacturing and water park transformation, and provides water park design for new and expanding indoor and outdoor water parks around the world. Our rides power the best, most successful and most recognized parks in the world. If it’s world-class, it’s ProSlide.

We build the best rides in the world.

We power the best parks in the world.

Our customers enjoy the best experiences in the world.

If you are interested in being considered for this career opportunity, please slide your resume over to us at careers@proslide.com