The Customer Success Technician position is a technical, customer centric role focused on troubleshooting, repair, and preventative maintenance on all ProSlide products.

Your Challenge:

  • Respond, troubleshoot and help resolve all customer queries relating to performance and/or condition of ProSlide products in a timely and effective manner.
  • Deliver all post sales field work including post commissioning hand-off, technical training, ride service operations, repairs and technical support.
  • Using product knowledge, provide expert advice to customers on operations and maintenance to maximize safety, efficiency
  • Work with other team members on refurbishment and enhancement projects.
  • Conduct daily, weekly and monthly reviews of reports and provide customers with ‘Preventative Maintenance’ notifications as required.
  • Prepare Field Reports and maintain Summary Reports on all customer service-related matters.
  • Participate in development of new and improved maintenance, installation and training methods.
  • Maintain relationships with a network of service partners to complement ProSlide’s in-house capabilities.
  • Follow established safety procedures to ensure safety on a job site.

What you bring to the role:

  • Diploma in Electrical or Mechanical Engineering Technology
  • Technically and mechanically inclined
  • Ability to read and interpret specifications and schematic drawings
  • Customer focused and able to handle a variety of customer interactions
  • Strong troubleshooting skills and are logical and analytical in approaching solutions to complex problems
  • Work independently, taking initiative (with minimal guidance) or as part of a larger team
  • Ability to multi-task and stay calm under pressure, managing ongoing issues multiple deadlines.
  • Must be able to handle high stress situations and respond in a calm and professional manner
  • Flexible and able to shift priorities on the fly
  • Travel required is around 50%. Valid Canadian passport and the ability to travel internationally without restriction is required.

ProSlide designs and builds the world’s most innovative water rides. You know, the ones that you’ve enjoyed at parks owned by Canada’s Wonderland, Disney, Great Wolf Lodge, Six Flags and Kalahari; to name just a few. We’ve already won more than 80 industry awards — more than all other water ride manufacturers combined.  For our customers, this innovation means water rides that attract more guests, increase repeat visits and truly differentiate their parks.