Customer Service Project Manager

ProSlide is the global leader in water slide manufacturing and water park transformation, and provides water park design for new and expanding indoor and outdoor water parks around the world. Our rides power the best, most successful and most recognized parks in the world. If it’s world-class, it’s ProSlide. So naturally, we offer the Best Service to our customers.

ProSlide is looking for a highly-motivated, results orientated Project Manager to join our Customer Service team.

Your prime focus is to work with our customers and our internal ProSlide team on ride performance improvements and retrofits, ride rework projects and product upgrade programs. Throughout the process you will satisfy customer expectations by managing and sharing project schedules, by creating strong relationships and delivering to the overall project plan. You will, in conjunction with our Customer Service team, provide expert advice on operations, maintenance and refurbishment of rides to maximize safety, efficiency, ride performance and durability.

You have a proven track record of delivering results, are an exceptional communicator and will work with the client and cross-functional teams including Product Development, Design & Ride Verification, Engineering, Operations to scope the project requirements, develop a statement of work and project plans to ensure each project has a full solutions team to complete each project perfectly.

With our global customer base and our approach of creating lifelong partnerships and delivering top quality service, naturally travel is a part (15-20%) of this job.

YOUR CHALLENGE:

  • Assess extent of the issue and determine root cause
  • Scope project to determine deliverables and generate Statement of Work
  • Prepare budget and estimate for corrective action
  • Identify resource requirements and manage the deployment of resources
  • Develop, communicate and document project deliverables, status and plans to internal cross functional groups and customer as required
  • Manage and reporting on project budget
  • Collaborate with technical cross functional teams (Product Development, Ride Design, Engineering, Operations) to ensure that corrective actions meet customer expectations
  • Manage all deliverables and oversee work to successful completion
  • Notify Ride Verification team to re-commission the ride
  • Build and maintain working relationships with external and internal customers and partner
  • Participate in post mortems/lessons learned in order to identify areas for improvement; make recommendations based on findings for future projects.
  • Provide expert guidance and training to customers on operations and maintenance to maximize ride performance, safety and efficiency.

WHAT YOU BRING TO THE ROLE:

  • Technical Degree and 5+ years’ Project Management experience
  • Hands-on individual with a certain amount of field time required
  • Worked on projects that involved troubleshooting, retrofitting and refurbishing products
  • Strong relationship building and communication skills and ability to interface with internal and external customers
  • Strong organizational, time management and problem solving skills
  • Self-starter demonstrates perseverance and resilience in the pursuit of resolutions.
  • Naturally curious and open to getting hands-on and learning all about our product and industry
  • Confidence without ego
  • Ability to multi-task and stay calm under pressure, managing ongoing issues multiple deadlines.
  • Flexible and able to shift priorities on the fly
  • Willingness to travel and do what it takes to get the job done right – which can mean evening and weekend hours if required.

 

We build the best rides in the world.

We power the best parks in the world.

Our customers enjoy the best experience in the world.

If you are interested in being considered for this career opportunity, please slide your resume over to us at careers@proslide.com.